Support

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Common questions

How do I end a session early?

Tap End session on the home screen. Sanctum asks for a short practice first, then you confirm. The pause is on purpose. Only need one app? Tap Unblock this app on the block screen instead. It opens for a few minutes, then the block comes back by itself. Hard Mode turns both off. For a real emergency, long-press the Sanctum icon and tap Emergency?. Calls always work. Restarting your phone always ends a session.

How do I manage my subscription?

Subscriptions are billed by Apple. Open the App Store, tap your profile, then Subscriptions, to change or cancel your plan.

I paid but it is not showing.

Open Settings inside Sanctum and tap Restore Purchases. If it still does not appear, email us with the Apple ID email used for the purchase and we will sort it out.

Does Sanctum see my data?

No. Sanctum is offline-first with no account, and your Screen Time data stays on your device. See our Privacy Policy for the full detail.